You’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money. At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world. If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you. Kraken is a place for dreamers and doers - to succeed here, we firmly believe you must possess each in spades.
Responsibilities
- Act as our clients’ full-service concierge and assist our clients with their inquiries and requests
- Suggest services and tools to help clients maximize their profit potential
- Share market feedback with Kraken product and engineering teams and write specific proposals for improvements.
- Identify new prospective clients and build strong relationships with existing clients
- Ensure Kraken policies and procedures are properly and consistently applied across client base
- Work with Kraken’s Anti-Money Laundering and Fraud teams
- Maintain client information databases
- Understand and constantly improve client onboarding and trading experience
- Follow and improve internal training programs for client account management and engagement
- Perform iterative reviews to ensure that compliance obligations are satisfied for all clients
- Maintain a deep and up-to-date knowledge of Kraken’s current and future product and service offerings
- Regularly report on client issues, recommendations, criticism, and trading activity
- Maintain awareness and knowledge of industry-related developments
Skills and Experience
- Three or more years experience engaging with clients or companies in the financial services industry
- Trading experience with bitcoin or other commodities/currencies
- Experience communicating with and assisting high-value clients
- Strong overall understanding of digital currencies/assets
- Excellent communication, analytical, organizational, and interpersonal skills
- A self-starter mentality with the ability to work well under pressure, thrive working under limited direction, and a strong sense of personal accountability and ownership
- Proficiency with Excel and CRM software
- Knowledge of international payments
- Cryptocurrency enthusiast is required
No comments:
Post a Comment